Quick Summary

Step-by-Step Cancellation Methods

Method 1: Dropbox Website (Recommended)

1. Go to dropbox.com and sign in
2. Click your profile picture in the top right
3. Select Settings
4. Click on the Plan tab
5. Click Cancel plan
6. Choose your reason for canceling
7. Confirm cancellation

Method 2: Dropbox Mobile App

1. Open the Dropbox app
2. Tap the Account tab (person icon)
3. Tap Manage plan
4. Tap Cancel subscription
5. Follow the confirmation prompts

Method 3: Contact Dropbox Support

• Visit dropbox.com/support
• Use the live chat feature
• Email: Submit a support request through their help center
• Response time: Usually within 24 hours

Important Information

Dropbox Plans

• Plus: $9.99/month - 2TB storage
• Professional: $16.58/month - 3TB storage + advanced features
• Family: $16.99/month - 2TB shared with 6 users
• Business plans: Starting at $15/user/month

Refund Policy

• No refunds for unused time in current billing cycle
• Access continues until subscription expires
• 30-day money-back guarantee for new annual subscriptions
• Contact support for billing issues or technical problems

What Happens After Cancellation

• Storage reduces to 2GB (free plan limit)
• Files remain accessible but new uploads blocked if over limit
• Advanced features like Smart Sync become unavailable
• File recovery and version history become limited
• Team features and admin controls end (business plans)

Common Pitfalls to Avoid

• Data backup: Download important files before storage reduction
• Shared folders: Notify collaborators before canceling
• Family plans: Only the admin can cancel for everyone
• Business accounts: Separate cancellation process for team plans

Alternative Options

• Downgrade to Plus: Switch from Professional to save money
• Annual billing: Save 16% with yearly payments
• Alternative storage: Google Drive, OneDrive, iCloud, Box
• Clean up storage: Delete old files to stay within 2GB free limit