CancelGPT

E-commerce

Cancel Shopify: Complete E-commerce Platform Guide

Cancel Shopify subscription and close store. Step-by-step guide for all plans with data export and e-commerce alternatives.

C
By CancelGPT Team
7 min read
#Shopify#E-commerce#Online Store#Business Platform
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Quick Summary

       
         

            Fastest method: Shopify Admin → Settings → Plan → Deactivate store.             Takes 5-10 minutes and store remains accessible until billing period ends.          

       
     
     
       

Step-by-Step Cancellation Methods

               

Method 1: Shopify Admin (Recommended)

       
             
  1. Log into your Shopify admin panel
    2.          
  2. Click Settings in bottom left
    3.          
  3. Select Plan and permissions
    4.          
  4. Click Deactivate store
    5.          
  5. Choose reason for closing
    6.          
  6. Type your store name to confirm
    7.          
  7. Click Deactivate store
    8.        
       

Method 2: Contact Support

       
             
  • Live chat through Shopify admin
    •          
  • Email: support@shopify.com
    •          
  • Call Shopify: 1-888-746-7439
    •          
  • Request store deactivation assistance
    •        
     
     
       

Important Information

               

Shopify Plans

       
             
  • Basic: $29/month - Essential features
    •          
  • Shopify: $79/month - Professional reports
    •          
  • Advanced: $299/month - Advanced features
    •          
  • Shopify Plus: $2,000+/month - Enterprise
    •        
       

Data Export Before Canceling

       
             
  1. Go to Settings → General
    2.          
  2. Click Export in Store details section
    3.          
  3. Export products, customers, and orders
    4.          
  4. Download theme files if customized
    5.          
  5. Save analytics and reports
    6.          
  6. Backup app data if applicable
    7.        
       

Pause vs Close Options

       
             
  • Pause store: $9/month to keep data and domain
    •          
  • Close store: Complete deactivation, data deleted
    •          
  • Pause benefits: Preserve store for future reactivation
    •          
  • Close benefits: No monthly fees, complete cancellation
    •        
       

Refund Policy

       
             
  • No refunds for unused time in current billing cycle
    •          
  • Store remains active until end of billing period
    •          
  • App charges may have separate cancellation policies
    •          
  • Domain fees are non-refundable
    •        
       

What Happens After Cancellation

       
             
  • Store becomes inaccessible to customers
    •          
  • Data is deleted after 30-day grace period
    •          
  • Domain name may expire (transfer if needed)
    •          
  • Third-party app subscriptions continue separately
    •          
  • Admin access ends after billing period
    •        
       

Common Pitfalls to Avoid

       
             
  • Export data first: Backup all important store data
    •          
  • Cancel apps separately: Third-party apps have separate billing
    •          
  • Domain transfer: Move domain before store closure if needed
    •          
  • Customer notification: Inform customers about store closure
    •          
  • Outstanding orders: Fulfill pending orders before closing
    •        
       

Timeline

       
             
  • Immediate: Store deactivation confirmed
    •          
  • End of billing cycle: Store becomes inaccessible
    •          
  • 30 days later: Data permanently deleted
    •        
     
     
       

Alternative Options

       
             
  • Pause store: $9/month to preserve data temporarily
    •          
  • Alternative platforms: WooCommerce, BigCommerce, Squarespace
    •          
  • Marketplace selling: Amazon, eBay, Etsy
    •          
  • Social commerce: Facebook Shop, Instagram Shopping
    •        
     
   

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