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How to Cancel HBO Max: Complete Guide to End Your Subscription

Cancel HBO Max (now Max) subscription easily. Step-by-step guide for all platforms with refund policies and billing information.

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By CancelGPT Team
6 min read
#HBO Max#Max#Streaming#Warner Bros
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Quick Summary

Fastest method: Max website → Profile → Subscription → Cancel Subscription. Takes 2-3 minutes and access continues until billing period ends.

Step-by-Step Cancellation Methods

Method 1: Max Website (Recommended)

  1. Go to max.com and sign in
  2. Click your profile icon in the top right
  3. Select Settings
  4. Click Subscription in the left menu
  5. Select Cancel Subscription
  6. Choose your reason for canceling
  7. Confirm cancellation

Method 2: Max Mobile App

  1. Open the Max app
  2. Tap your profile icon
  3. Go to Settings
  4. Tap Subscription
  5. Select Cancel Subscription
  6. Follow the cancellation prompts

Method 3: Third-Party Billing

If you subscribed through:

  • Apple App Store: Settings → Subscriptions → Max → Cancel
  • Google Play Store: Play Store → Subscriptions → Max → Cancel
  • Amazon Prime Video: Prime Video → Account → Subscriptions → Max → Cancel
  • Roku: my.roku.com → Manage subscriptions → Max → Cancel

Method 4: Contact Support

  • Visit help.max.com
  • Use the live chat feature
  • Email support through the help center
  • Request subscription cancellation

Important Information

Max Subscription Plans

  • Ad-Lite: $9.99/month - Ads, 2 concurrent streams
  • Ad-Free: $15.99/month - No ads, 2 concurrent streams
  • Ultimate Ad-Free: $19.99/month - 4K, 4 concurrent streams

Refund Policy

  • No refunds for unused time in current billing cycle
  • Access continues until subscription expires
  • Free trial cancellations: No charges if canceled before trial ends
  • Special circumstances: Contact support for billing disputes

What Happens After Cancellation

  • Access to all Max content ends at subscription expiration
  • Downloaded content becomes unavailable
  • Watchlists and viewing history are preserved for reactivation
  • Profile settings remain saved

Common Pitfalls to Avoid

  • Multiple accounts: Ensure you're canceling the correct subscription
  • Third-party billing: Cancel through the correct platform
  • Bundle subscriptions: Check if Max is part of a telecom bundle
  • Free trials: Cancel before trial period ends to avoid charges

Alternative Options

  • Pause subscription: Not available - must cancel and resubscribe
  • Share account: Use multiple profiles within subscription limits
  • Alternative streaming: Netflix, Disney+, Hulu, Prime Video
  • Free content: Some content available on ad-supported platforms

Need a Custom Cancellation Message?

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