Quick Summary

Step-by-Step Cancellation Methods

Method 1: Peloton Mobile App (Recommended)

1. Open the Peloton app on your phone
2. Tap Profile (bottom right)
3. Scroll down and tap Membership
4. Tap Cancel Membership
5. Choose your reason for canceling
6. Confirm cancellation when prompted
7. you'll receive a confirmation email

Method 2: Peloton Website

1. Go to onepeloton.com
2. Sign in to your Peloton account
3. Click your profile icon in the top right
4. Select My Account
5. Go to Membership section
6. Click Cancel Membership
7. Follow the cancellation prompts

Method 3: Through App Store (If Subscribed via Mobile)

• iOS: Settings → Your Name → Subscriptions → Peloton → Cancel
• Android: Google Play → Subscriptions → Peloton → Cancel

Method 4: Contact Peloton Support

• Call Peloton: 1-866-679-9129
• Live chat: Available through onepeloton.com
• Email: support@onepeloton.com
• Support hours: 6 AM - 12 AM ET, 7 days a week

Important Information

Peloton App Plans

• App One: $12.99/month - Unlimited classes on mobile/tablet
• App+: $24/month - All classes + additional features
• All-Access: $44/month - For Peloton equipment owners
• Free tier: Limited classes available without subscription

Refund Policy

• No refunds for unused time in current billing cycle
• Access continues until subscription expires
• 30-day money-back guarantee for new subscribers
• Contact support for billing issues or technical problems

What Happens After Cancellation

• Access to premium classes ends at subscription expiration
• Limited free content remains available
• Workout history and achievements are preserved
• Profile and followers/following remain intact
• Downloaded classes become inaccessible

Common Pitfalls to Avoid

• Equipment vs App: Ensure you're canceling the correct subscription
• Family accounts: Check if you're on a family plan
• Free trial: Cancel before trial ends to avoid charges
• Retention offers: Peloton may offer discounts to keep you subscribed

Timeline

• Immediate: Auto-renewal disabled, access continues
• End of billing cycle: Premium content becomes unavailable
• Free tier: Limited content remains accessible

Alternative Options

• Downgrade to App One: Switch to cheaper mobile-only plan
• Free Peloton content: Access limited classes without subscription
• Alternative fitness apps: Nike Training Club, Apple Fitness+, Strava
• Pause subscription: Not available - must cancel and resubscribe