Quick Summary

Step-by-Step Cancellation Methods

Method 1: In-Person (Most Common)

1. Visit your home Planet Fitness location (where you signed up)
2. Bring a valid photo ID
3. Speak with staff at the front desk
4. Fill out the cancellation form
5. Request a confirmation receipt
6. Cancellation is effective immediately or at the end of your billing cycle

Method 2: Certified Mail

1. Write a cancellation letter including:
• Full name and address
• Phone number and email
• Membership number
• Reason for cancellation
• Effective date requested
2. Send via certified mail to your home gym's address
3. Keep the certified mail receipt
4. Follow up if no confirmation received within 10 business days

Method 3: Online (Limited Availability)

Available only in certain states or circumstances:

1. Log into your Planet Fitness app or website
2. Go to "Account" → "Membership"
3. Look for "Cancel membership" option
4. If available, follow the prompts
5. Save confirmation email/screenshot

Method 4: Contact Customer Service

• Phone: 1-800-PLANET-F (1-800-752-6383)
• Available Monday-Friday, 9 AM - 6 PM EST
• They may direct you to visit in-person or send certified mail
• Useful for clarifying specific location policies

Important Information

Membership Types & Cancellation Rules

• Classic Membership ($10/month): Can cancel anytime, no annual commitment
• PF Black Card ($22.99/month): Can cancel anytime, no annual commitment
• Annual memberships: May have specific cancellation windows

Required Notice Period

• Most locations require 30 days advance notice
• Some locations accept immediate cancellation
• Check your membership agreement for specific terms

Common Pitfalls to Avoid

• Wrong location: Must cancel at your "home gym" where you signed up
• Missing documentation: Always bring photo ID
• No proof of cancellation: Get written confirmation
• Continuing charges: Monitor bank statements for unexpected charges

Fees to Watch For

• Annual fee: $39 charged around your anniversary date
• Cancellation fee: Usually none, but check your agreement
• Prorated charges: May still owe for current month

Alternative Options

• Freeze membership: $10/month to pause for up to 6 months
• Transfer to someone else: $25 transfer fee
• Switch locations: $10 fee to change home gym
• Military deployment: Free freeze with deployment orders