Quick Summary

Step-by-Step Cancellation Methods

Method 1: HelloFresh Website (Recommended)

         
1. Go to hellofresh.com and log in
         
2. Click Account in top right
         
3. Select Account settings
         
4. Go to Plan tab
         
5. Scroll down to find Cancel subscription
         
6. Choose cancellation reason
         
7. Confirm cancellation
       

Method 2: HelloFresh Mobile App

         
1. Open the HelloFresh app
         
2. Tap Account (bottom right)
         
3. Tap Account settings
         
4. Select Plan settings
         
5. Tap Cancel subscription
         
6. Follow cancellation prompts
       

Method 3: Contact Support

         
• Call HelloFresh: 1-973-210-4915
         
• Use live chat on website
         
• Email: hello@hellofresh.com
         
• Request subscription cancellation
       

Important Information

HelloFresh Plans

         
• 2 People: 2-4 meals per week, $11.99 per serving
         
• 4 People: 2-4 meals per week, $9.99 per serving
         
• Veggie Plan: Vegetarian options available
         
• Family Plan: Kid-friendly meals included
       

Skip vs Cancel Options

         
• Skip weeks: Pause delivery for specific weeks
         
• Pause subscription: Temporary hold for up to 12 weeks
         
• Cancel: Permanent cancellation of service
         
• Flexibility: Can skip up to 12 weeks in advance
       

Cancellation Timing

         
• Cancel by 11:59 PM PST, 5 days before delivery date
         
• Current week orders cannot be canceled if deadline passed
         
• Future deliveries will be canceled immediately
         
• Already charged orders will still be delivered
       

Refund Policy

         
• No refunds for delivered meals
         
• Credit for damaged or missing items
         
• Future deliveries canceled, no charges
         
• Contact support for billing disputes
       

What Happens After Cancellation

         
• Scheduled deliveries for current week continue
         
• Future deliveries are canceled
         
• Account remains for potential reactivation
         
• Recipe preferences and history preserved
       

Common Pitfalls to Avoid

         
• Deadline timing: Cancel before 5-day cutoff
         
• Current week orders: May still be charged and delivered
         
• Skip vs cancel: Consider skipping instead of canceling
         
• Promotional offers: May be offered retention deals
       

Alternative Options

         
• Skip deliveries: Pause for specific weeks instead
         
• Alternative meal kits: Blue Apron, EveryPlate, Sunbasket
         
• Grocery delivery: Instacart, Amazon Fresh, Whole Foods
         
• Meal planning: Plan and shop for meals yourself