Quick Summary

Step-by-Step Cancellation Methods

Method 1: Website Self-Service

1. Visit accounts.wsj.com
2. Log in with your Wall Street Journal credentials
3. Navigate to Account & Billing
4. Select Manage Subscription
5. Find your active subscription plan
6. Click Cancel Subscription
7. Review retention offers (optional)
8. Confirm cancellation and save confirmation details

Method 2: Customer Service Phone (Recommended for Complex Plans)

1. Call Customer Service: 1-800-JOURNAL (1-800-568-7625)
2. Available: Monday-Friday 7AM-10PM ET, Weekends 7AM-3PM ET
3. Provide your account email and subscriber ID
4. State intent to cancel subscription
5. Listen to retention offers (optional)
6. Confirm cancellation details and effective date
7. Request email confirmation

Method 3: Live Chat Support

1. Visit customercenter.wsj.com
2. Click Contact Us
3. Select Chat with us
4. Provide account information and cancellation request
5. Work with agent to process cancellation
6. Save chat transcript for records

Method 4: Email Support

• Email: service@wsj.com
• Subject: "Digital Subscription Cancellation Request"
• Include: Account email, subscriber ID, billing address
• State clear cancellation request
• Response time: 24-48 hours

Method 5: Corporate/Group Subscriptions

1. Contact your company's subscription administrator
2. Or call Corporate Sales: 1-800-366-3975
3. Provide company name and subscription details
4. Work through account manager for cancellation
5. Confirm impact on other team members

Important Information

WSJ Subscription Types and Pricing

• Digital Pack: $38.99/month - Digital access, WSJ app, archives
• Print + Digital: $47.99/month - Print delivery plus digital access
• Digital + Barron's: $49.99/month - WSJ + Barron's financial magazine
• Student subscriptions: Significantly discounted rates
• Corporate plans: Volume pricing for businesses

What You'll Lose After Cancellation

• Access to premium business and financial news
• Wall Street Journal mobile and tablet apps
• Digital archives and historical articles
• Market data and stock quotes
• Exclusive business newsletters
• WSJ podcasts and audio articles
• Opinion section and editorial content

Free Content Access

• Article limit: 3 free articles per month
• Headlines: Top stories and breaking news
• Some newsletters: Select newsletters remain free
• Market data: Limited stock quotes and market info

Refund Policy

• Monthly subscriptions: No refunds, access until cycle ends
• Annual subscriptions: Prorated refund within 30 days
• Print subscriptions: May have different refund terms
• Promotional rates: Limited refund eligibility
• Corporate subscriptions: Custom refund terms

Common Pitfalls to Avoid

• Auto-renewal: Subscription continues unless explicitly cancelled
• Promotional pricing: Regular rates apply after intro period
• Multiple accounts: Business vs personal subscriptions
• Retention offers: Sales team may try to prevent cancellation
• Corporate plans: May affect other team members

Retention Offers

• Discount offers: Reduced pricing for 3-6 months
• Pause options: Temporary suspension instead of cancellation
• Plan downgrades: Switch to less expensive digital-only plans
• Weekend-only: Reduced frequency subscription options

Timeline

• Immediate: Auto-renewal disabled
• Current period: Access continues until billing cycle ends
• Print delivery: Stops after final paid period
• Digital access: Reverts to free article limit

Alternative Options

• Business news alternatives: Financial Times ($50), Bloomberg ($34.99), Forbes ($7.99)
• Free business news: Yahoo Finance, MarketWatch, Google Finance, CNBC
• General news with business: New York Times ($17), Washington Post ($9)
• Investment platforms: Many brokerages include free market news and analysis