Quick Summary

Step-by-Step Cancellation Methods

Method 1: Web Browser (Admin Required)

         
1. Log into asana.com
         
2. Click your profile photo in top right
         
3. Select Admin Console (only visible to admins)
         
4. Go to Billing tab
         
5. Click Manage subscription
         
6. Select Cancel plan
         
7. Choose cancellation reason and confirm
         
8. Download data export if needed
       

Method 2: Contact Asana Support

         
1. Visit asana.com/support
         
2. Click Contact Support
         
3. Select Billing and Payment
         
4. Choose Cancel subscription
         
5. Fill out the cancellation request form
         
6. Include admin email and billing details
         
7. Response time: 24-48 hours
       

Method 3: Email Support

         
• Email: support@asana.com
         
• Subject: "Asana Premium/Business Subscription Cancellation"
         
• Include: Admin email, team name, billing email, cancellation reason
         
• Mention if you need data export before cancellation
       

Method 4: Phone Support (Business plans)

         
• Available for Business and Enterprise customers
         
• Contact through Admin Console → Support
         
• Phone number provided after login
         
• Business hours: Monday-Friday, 9 AM - 6 PM PST
       

Important Information

Asana Plan Types and Pricing

         
• Basic: Free for up to 15 team members
         
• Premium: $10.99/user/month (billed annually) or $13.49/month
         
• Business: $24.99/user/month (billed annually) or $30.49/month
         
• Enterprise: Custom pricing, contact sales
       

What Happens After Cancellation

         
• Team downgraded to Basic plan immediately
         
• Advanced features become unavailable
         
• Project data remains accessible
         
• 15-member limit enforced (excess members become guests)
         
• Custom fields, portfolios, and advanced search disabled
         
• Timeline and dashboard views removed
       

Data Export Options

         
• CSV export: Projects, tasks, and team data
         
• JSON export: Complete project structure
         
• Print projects: PDF format for important projects
         
• Export before cancellation: Some features unavailable in Basic
       

Refund Policy

         
• Annual plans: Prorated refund available within 30 days
         
• Monthly plans: No refunds, but access continues until cycle ends
         
• New accounts: 30-day money-back guarantee
         
• Enterprise plans: Custom refund terms
       

Common Pitfalls to Avoid

         
• Admin permissions: Only team admins can cancel subscriptions
         
• Data loss risk: Export important data before cancellation
         
• Team member limits: Basic plan limited to 15 members
         
• Feature dependencies: Custom fields and portfolios will be lost
         
• Multiple teams: Cancel each team subscription separately
       

Timeline

         
• Immediate: Team downgraded to Basic plan
         
• End of billing cycle: No future charges
         
• 30 days: Request refund for annual plans (if within window)
       

Alternative Options

         
• Free project tools: Asana Basic, Trello, Todoist, ClickUp Free
         
• Premium alternatives: Monday.com ($8), Notion ($8), Trello Premium ($5)
         
• Enterprise options: Jira ($7), Microsoft Project, Smartsheet
         
• Team communication: Slack, Microsoft Teams, Discord