Quick Summary

Step-by-Step Cancellation Methods

Method 1: Web Browser (Admin Required)

         
1. Log into monday.com with admin account
         
2. Click your profile picture in top right
         
3. Select Admin from dropdown menu
         
4. Navigate to Billing section
         
5. Click Subscription settings
         
6. Select Cancel subscription
         
7. Choose cancellation reason and confirm
         
8. Export important data before downgrade
       

Method 2: Contact Monday.com Support

         
1. Visit support.monday.com
         
2. Click Contact Support
         
3. Select Billing & Payments
         
4. Choose Cancel subscription
         
5. Fill out the cancellation request form
         
6. Include account admin email and billing details
         
7. Response time: 24-48 hours
       

Method 3: Email Support

         
• Email: support@monday.com
         
• Subject: "Monday.com Subscription Cancellation Request"
         
• Include: Admin email, account name, billing information
         
• Mention if you need assistance with data export
       

Method 4: Live Chat Support

         
• Available during business hours through monday.com
         
• Click the chat bubble in bottom right corner
         
• Request billing support for cancellation
         
• Provide admin credentials and cancellation reason
       

Important Information

Monday.com Plan Types and Pricing

         
• Individual: Free for up to 2 seats
         
• Basic: $8/seat/month (billed annually) or $10/month
         
• Standard: $10/seat/month (billed annually) or $12/month
         
• Pro: $16/seat/month (billed annually) or $20/month
         
• Enterprise: $24/seat/month (billed annually) or $24/month
       

What Happens After Cancellation

         
• Account downgraded to Individual (free) plan immediately
         
• Board limit reduced to 3 boards
         
• User limit enforced (2 seats maximum)
         
• Advanced features become unavailable
         
• Integrations and automations disabled
         
• Time tracking and reporting features removed
         
• Data remains accessible but limited functionality
       

Data Export and Backup

         
• Excel export: Export boards and items to Excel
         
• Board backup: Create board templates before cancellation
         
• File downloads: Download attached files and documents
         
• Integration data: Export connected app data separately
       

Refund Policy

         
• Annual plans: Prorated refund available within 30 days
         
• Monthly plans: No refunds, access continues until cycle ends
         
• Free trial: Can cancel anytime without charges
         
• Enterprise plans: Custom refund terms based on contract
       

Common Pitfalls to Avoid

         
• Admin requirement: Only account admins can cancel subscriptions
         
• Data backup: Export important data before cancellation
         
• Board limits: Free plan limited to 3 boards total
         
• Integration loss: Connected apps will stop working
         
• Team size: Excess users become viewers only
       

Timeline

         
• Immediate: Account downgraded to free plan
         
• Feature loss: Premium features become unavailable
         
• End of billing cycle: No future charges
         
• 30 days: Request refund for annual plans (if applicable)
       

Alternative Options

         
• Free project tools: Asana Basic, Trello, Notion, ClickUp Free
         
• Premium alternatives: Asana Premium ($10.99), Notion Pro ($8), Trello Premium ($5)
         
• Enterprise solutions: Jira ($7), Microsoft Project, Smartsheet
         
• Simple task management: Todoist, Any.do, Microsoft To Do