Quick Summary

Step-by-Step Cancellation Methods

Method 1: Web Browser (Admin Required)

         
1. Log into trello.com
         
2. Click your workspace name in the top left
         
3. Select Settings from workspace menu
         
4. Navigate to Billing section
         
5. Click Cancel subscription
         
6. Choose cancellation reason and confirm
         
7. Export important boards before downgrade
       

Method 2: Trello Mobile App

         
1. Open the Trello mobile app
         
2. Tap the workspace icon
         
3. Go to Workspace settings
         
4. Select Billing
         
5. Tap Cancel subscription
         
6. Follow confirmation prompts
       

Method 3: Contact Atlassian Support

         
1. Visit support.atlassian.com
         
2. Select Trello as the product
         
3. Choose Billing and licensing
         
4. Click Contact support
         
5. Fill out cancellation request form
         
6. Include workspace details and admin email
         
7. Response time: 24-48 hours
       

Method 4: Email Support

         
• Email: support@trello.com
         
• Subject: "Trello Premium Workspace Cancellation"
         
• Include: Workspace name, admin email, billing information
         
• Mention if you need data export assistance
       

Important Information

Trello Plan Types and Pricing

         
• Free: Personal boards, basic features
         
• Standard: $5/user/month - Advanced checklists, calendar view
         
• Premium: $10/user/month - Timeline view, dashboard view, advanced fields
         
• Enterprise: $17.50/user/month - Organization-wide permissions, security
       

What You'll Lose After Cancellation

         
• Advanced Power-Ups (third-party integrations)
         
• Timeline and dashboard views
         
• Custom fields and templates
         
• Advanced checklists with due dates
         
• Board collections and workspace table view
         
• Unlimited personal boards (limited to 10)
         
• Advanced security and admin features
       

Data Export and Backup

         
• JSON export: Complete board data with all cards and comments
         
• CSV export: Board and card data in spreadsheet format
         
• Power-Up data: Export data from connected apps separately
         
• Attachments: Download files before cancellation
       

Workspace Impact

         
• Board limits: Free workspaces limited to 10 open boards
         
• Power-Ups: Advanced integrations become unavailable
         
• Team members: Can remain in workspace with limited features
         
• Templates: Custom templates become unavailable
       

Refund Policy

         
• Monthly plans: No refunds, access continues until cycle ends
         
• Annual plans: Prorated refund available within 30 days
         
• Free trial: Can cancel anytime without charges
         
• Enterprise plans: Custom refund terms based on agreement
       

Common Pitfalls to Avoid

         
• Admin permissions: Only workspace admins can cancel subscriptions
         
• Board limits: Export or archive excess boards before downgrade
         
• Power-Up dependencies: Connected apps may lose functionality
         
• Custom fields: Data in custom fields may become inaccessible
         
• Multiple workspaces: Each workspace billed separately
       

Timeline

         
• Immediate: Workspace downgraded to Free plan
         
• Premium features: Advanced features become unavailable
         
• End of billing cycle: No future charges
         
• Board archiving: Excess boards archived automatically
       

Alternative Options

         
• Free project tools: Trello Free, Asana Basic, ClickUp Free, Notion
         
• Kanban alternatives: Monday.com ($8), Asana Premium ($10.99), Jira ($7)
         
• Simple task management: Todoist, Microsoft To Do, Any.do
         
• Team collaboration: Slack, Microsoft Teams, Discord