Quick Summary

Step-by-Step Cancellation Methods

Method 1: Web Browser (Recommended)

         
1. Log into creativemarket.com
         
2. Click your profile avatar in top right
         
3. Select Account Settings
         
4. Navigate to Subscription section
         
5. Click Cancel Auto-Renewal
         
6. Select cancellation reason
         
7. Confirm cancellation
         
8. Use remaining credits before expiration
       

Method 2: Mobile Website

         
1. Visit creativemarket.com on mobile browser
         
2. Tap the menu icon (hamburger)
         
3. Go to Account Settings
         
4. Select Subscription
         
5. Tap Cancel Auto-Renewal
         
6. Follow confirmation prompts
       

Method 3: Contact Creative Market Support

         
1. Visit help.creativemarket.com
         
2. Click Contact Support
         
3. Select Billing and subscriptions
         
4. Choose Cancel subscription
         
5. Fill out the support form
         
6. Include your account email and subscription details
         
7. Response time: 24-48 hours
       

Method 4: Email Support

         
• Email: support@creativemarket.com
         
• Subject: "Creative Market Subscription Cancellation"
         
• Include: Account email, subscription plan, cancellation reason
         
• Mention current credit balance if applicable
       

Important Information

Creative Market Plan Types and Pricing

         
• Free: Weekly free goods, limited downloads
         
• Pro: $15/month - 5 credits per month
         
• Teams: $8/month per user - Team collaboration
         
• Individual purchases: Pay per asset
       

What You'll Lose After Cancellation

         
• Monthly credit allocation
         
• Discounted pricing on premium assets
         
• Access to exclusive Pro-only content
         
• Team collaboration features
         
• Advanced search and filtering options
         
• Priority customer support
       

Credits and Downloads

         
• Unused credits: Expire after 12 months from issue date
         
• Downloaded assets: Yours to keep with active license
         
• License terms: Continue to apply after cancellation
         
• Re-download: Available indefinitely for purchased items
       

Licensing and Usage Rights

         
• Standard license: Continues for downloaded assets
         
• Extended license: Remains valid after cancellation
         
• Commercial use: Rights maintained for downloaded items
         
• Attribution: Required based on original license terms
       

Refund Policy

         
• Monthly subscriptions: No refunds, service continues until cycle ends
         
• Annual subscriptions: Prorated refund within 30 days
         
• Individual purchases: Refunds considered within 30 days
         
• Credits: Non-refundable once issued
       

Common Pitfalls to Avoid

         
• Credit expiration: Use remaining credits before they expire
         
• License confusion: Downloaded assets remain licensed
         
• Re-download access: Available even after cancellation
         
• Team accounts: Notify team members before cancellation
         
• Ongoing projects: Download needed assets before cancellation
       

Timeline

         
• Immediate: Auto-renewal disabled
         
• Current period: Access continues until end of billing cycle
         
• Credit expiration: 12 months from original issue date
         
• Download access: Permanently available for purchased items
       

Alternative Options

         
• Free design assets: Unsplash, Pixabay, Freepik (limited), Canva Free
         
• Subscription alternatives: Envato Elements ($16.50), Adobe Stock ($29.99), Shutterstock ($29)
         
• Individual marketplaces: Etsy Digital, Gumroad, Design Cuts
         
• Open source: Open Font Library, Wikimedia Commons, Public Domain Archive