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Creative & Design

Cancel InVision: Complete Prototyping Platform Subscription Guide

Step-by-step guide to cancel InVision subscription. Learn about project management, team billing, data export, and design prototyping alternatives.

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By CancelGPT Team
6 min read
#InVision#Prototyping#Design Collaboration#UX Design
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Quick Summary

       
         

            Fastest method: InVision Account Settings → Team Settings → Billing → Cancel Subscription.             Only team owners can cancel. Takes 2-3 minutes and includes project export options.          

       
     
     
       

Step-by-Step Cancellation Methods

               

Method 1: Web Browser (Team Owner Required)

       
             
  1. Log into invisionapp.com
    2.          
  2. Click your profile picture in top right
    3.          
  3. Select Team Settings from dropdown
    4.          
  4. Navigate to Billing section
    5.          
  5. Click Cancel subscription
    6.          
  6. Select cancellation reason
    7.          
  7. Choose immediate or end-of-period cancellation
    8.          
  8. Export important projects before access expires
    9.        
       

Method 2: InVision Mobile App

       
             
  1. Open the InVision mobile app
    2.          
  2. Tap your profile icon
    3.          
  3. Go to Account Settings
    4.          
  4. Select Team Settings
    5.          
  5. Tap Billing
    6.          
  6. Tap Cancel subscription
    7.          
  7. Follow confirmation prompts
    8.        
       

Method 3: Contact InVision Support

       
             
  1. Visit support.invisionapp.com
    2.          
  2. Click Contact Support
    3.          
  3. Select Billing and subscriptions
    4.          
  4. Choose Cancel subscription
    5.          
  5. Fill out the support form
    6.          
  6. Include team name, owner email, and billing details
    7.          
  7. Response time: 24-48 hours
    8.        
       

Method 4: Email Support

       
             
  • Email: support@invisionapp.com
    •          
  • Subject: "InVision Team Subscription Cancellation"
    •          
  • Include: Team name, owner email, subscription details
    •          
  • Mention if you need assistance with data export
    •        
     
     
       

Important Information

               

InVision Plan Types and Pricing

       
             
  • Free: 3 documents, limited features
    •          
  • Pro: $7.95/month per user - Unlimited prototypes
    •          
  • Team: $9.95/month per user - Advanced collaboration
    •          
  • Enterprise: Custom pricing - Enterprise features
    •        
       

What You'll Lose After Cancellation

       
             
  • Access to unlimited prototypes and projects
    •          
  • Advanced collaboration features
    •          
  • Team management and user permissions
    •          
  • Advanced commenting and feedback tools
    •          
  • Design handoff and inspect features
    •          
  • Custom branding and white-labeling
    •          
  • Advanced integrations with design tools
    •        
       

Project and Data Export

       
             
  • Prototype export: Download as PDF or image files
    •          
  • Project archives: Save all screens and assets
    •          
  • Comments and feedback: Export as CSV or PDF
    •          
  • Design specs: Export measurements and assets
    •          
  • User testing data: Download results and recordings
    •        
       

Team Impact

       
             
  • Member access: Team members lose access to paid features
    •          
  • Project limits: Account reverts to free plan limits
    •          
  • Collaboration: Advanced team features become unavailable
    •          
  • Shared libraries: May become inaccessible
    •        
       

Refund Policy

       
             
  • Monthly subscriptions: No refunds, access continues until cycle ends
    •          
  • Annual subscriptions: Prorated refund available within 30 days
    •          
  • Free trial: Can cancel anytime without charges
    •          
  • Enterprise plans: Custom refund terms based on contract
    •        
       

Common Pitfalls to Avoid

       
             
  • Owner permissions: Only team owners can cancel subscriptions
    •          
  • Project limits: Export important projects before downgrade
    •          
  • Shared prototypes: Public links may become inactive
    •          
  • Integration dependencies: Connected design tools may lose sync
    •          
  • User testing data: Download important research data
    •        
       

Timeline

       
             
  • Immediate: Account downgraded to Free plan
    •          
  • Pro features: Advanced features become unavailable
    •          
  • End of billing cycle: No future charges
    •          
  • Project archiving: Excess projects archived automatically
    •        
     
     
       

Alternative Options

       
             
  • Free prototyping: Figma Free, Marvel App, POP, Proto.io Free
    •          
  • Premium alternatives: Figma Professional ($12), Adobe XD ($9.99), Principle ($129)
    •          
  • Collaboration tools: Miro ($8), Whimsical ($10), Balsamiq ($9)
    •          
  • Design handoff: Zeplin ($8), Avocode ($15), Abstract ($9)
    •        
     
   

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