Quick Summary

Step-by-Step Cancellation Methods

Method 1: Web Browser (Recommended)

         
1. Visit sketch.com/account
         
2. Log in with your Sketch account credentials
         
3. Navigate to Billing section
         
4. Find your active subscription
         
5. Click Cancel subscription
         
6. Select cancellation reason
         
7. Confirm cancellation when prompted
         
8. Download any needed files before access expires
       

Method 2: Sketch Desktop App

         
1. Open Sketch application on your Mac
         
2. Go to Sketch menu → Preferences
         
3. Click Account tab
         
4. Select Manage billing
         
5. This opens your browser to account settings
         
6. Follow web cancellation steps above
       

Method 3: Contact Sketch Support

         
1. Visit sketch.com/support
         
2. Click Contact Support
         
3. Select Billing and subscriptions
         
4. Choose Cancel subscription
         
5. Fill out the support form
         
6. Include your account email and subscription details
         
7. Response time: 24-48 hours
       

Method 4: Email Support

         
• Email: support@sketch.com
         
• Subject: "Sketch Subscription Cancellation Request"
         
• Include: Account email, subscription type, reason for cancellation
         
• Attach proof of purchase if needed
       

Important Information

Sketch Plan Types and Pricing

         
• Individual: $10/month or $120/year - Single user license
         
• Team: $20/editor/month - Team collaboration features
         
• Business: $50/editor/month - Advanced team management
         
• Legacy: One-time purchase licenses (no longer sold)
       

What You'll Lose After Cancellation

         
• Sketch Cloud document editing and syncing
         
• Ability to create new cloud documents
         
• Team collaboration features
         
• Version history and comments
         
• Advanced prototyping features
         
• Cloud-based libraries and symbols
         
• Handoff and developer tools
       

File Access and Data

         
• Local files: Continue to work with local .sketch files
         
• Cloud documents: Read-only access for 30 days
         
• Export options: Download files in various formats
         
• Libraries: Local libraries remain functional
         
• Sketch app: Continues to work with basic features
       

Version and Updates

         
• App updates: No longer receive new version updates
         
• Bug fixes: Limited to critical security patches
         
• New features: Not available after cancellation
         
• Compatibility: Existing version remains functional
       

Refund Policy

         
• Monthly subscriptions: No refunds, access continues until cycle ends
         
• Annual subscriptions: Prorated refund within 30 days
         
• Team plans: Prorated refunds available on case-by-case basis
         
• Legacy licenses: Non-refundable after purchase
       

Common Pitfalls to Avoid

         
• Cloud documents: Download important files before cancellation
         
• Team dependencies: Export shared libraries and assets
         
• Version compatibility: Newer file formats may not open in older versions
         
• Prototype links: Shared prototypes will become inaccessible
         
• Handoff specifications: Developer handoff features stop working
       

Timeline

         
• Immediate: Cloud features become read-only
         
• 30 days: Cloud document access expires
         
• End of billing cycle: No future charges
         
• App functionality: Basic features continue indefinitely
       

Alternative Options

         
• Free design tools: Figma Free, Canva, GIMP, Inkscape
         
• Premium alternatives: Figma Professional ($12), Adobe XD ($9.99), InVision ($7.95)
         
• Adobe alternatives: Adobe Creative Cloud ($20.99), Illustrator ($20.99)
         
• Web-based tools: Figma, Penpot, Canva Pro, Adobe Express